Introducing New Features in SIP Caller: Smarter Retry Intervals & 3CX Callback Generator

Smarter Call Retries with Multiple Retry Intervals

One of the biggest challenges in outbound dialing is handling failed call attempts efficiently. Until now, retry strategies have been limited to fixed intervals, which may not always be the most effective approach. With our latest update, SIP Caller now supports Multiple Retry Intervals, allowing users to define different wait times between call attempts based on previous failures.

For example:

• If the first call attempt results in a failure (e.g., busy, no answer, or error), the system will wait 1 hour before retrying.
• If the second attempt also fails, the system will wait 4 hours before trying again.
• Users can customize different retry intervals for subsequent call attempts to maximize their chances of reaching their contacts at the right time.

This flexible retry logic helps optimize call success rates while avoiding excessive retries that might annoy customers.

SIP Caller Callback Generator: Never Miss a Lead Again

We’re also introducing a brand-new module for 3CX users: the SIP Caller Callback Generator. This powerful add-on enables real-time monitoring of a 3CX queue and automatically adds callers to a SIP Caller campaign under two key conditions:

1. Queue Abandonment: If a caller hangs up before being connected to an agent, their number is added to a callback campaign, ensuring that no lead is lost.
2. Post-Call Follow-Up: Once a call between the customer and an agent ends, the caller’s number can be added to a campaign for follow-ups, such as post-call surveys or customer satisfaction checks.

With this module, businesses using 3CX with SIP Caller can enhance customer experience by:

• Automatically calling back customers who abandoned a queue as soon as an agent is available.
• Running post-call surveys to gather feedback immediately after an interaction.
• Improving conversion rates by ensuring that every missed or abandoned call gets a second chance.

Get Started Today

These new features further strengthen SIP Caller’s capabilities for both predictive and power dialing, ensuring better call management and customer engagement. Multiple Retry Intervals and the SIP Caller Callback Generator are now available for all SIP Caller users.

If you’re a 3CX user, reach out to us to learn how you can install and configure the Callback Generator module to streamline your call-handling process.

Stay tuned for more updates, and as always, we’d love to hear your feedback!

Start optimizing your outbound calls today with SIP Caller!