Introducing SIP Caller's Enhanced Predictive Dialer: Now Supporting Multiple Queues!

What's New?

Previously, SIP Caller's predictive dialer was limited to monitoring one queue per campaign. Now, with the latest update, you can assign different queues to individual contacts within the same campaign. This means you can tailor your call routing more precisely, ensuring each call reaches the most appropriate destination based on real-time queue availability.

How Does It Work?

1. Define a Variable for the Transfer Destination: In your call flow setup, introduce a variable to represent the transfer destination, such as [QueueNumber].
2. Prepare Your Contact List: When uploading your contact list for the campaign, include a column named QueueNumber in your CSV file. Populate this column with the specific queue identifiers corresponding to each contact.
3. Dynamic Queue Monitoring: SIP Caller will utilize the QueueNumber information from your contact list to monitor the specified queues in real time. During the campaign, calls will be automatically directed to the appropriate queue based on the availability of agents or account executives.

Benefits of Multiple Queue Monitoring:

• Personalized Caller Experience: Direct calls to the account executive associated with each customer, ensuring a seamless and personalized interaction.
• Optimized Resource Allocation: Distribute calls across multiple queues to balance workloads and reduce wait times.
• Increased Efficiency: Enhance campaign effectiveness by connecting customers to the right agents promptly, improving satisfaction and conversion rates.

Enhanced Reporting Features

In addition to supporting multiple queues, we've upgraded our reporting capabilities to provide more detailed insights:

• Call Details Report: This report now displays the specific queue associated with each call record, offering a clearer view of call routing and agent interactions.
• Campaign Analysis Report: The "Call Flow Diagram" within this report has been updated to illustrate the selected queue for each call, enhancing your ability to analyze and optimize call flows.

These reporting enhancements, combined with the new multiple queue monitoring feature, empower you to manage your campaigns with greater precision and effectiveness.

We invite you to explore these updates and experience the improved capabilities of SIP Caller's predictive dialer. As always, our support team is here to assist you with any questions or guidance you may need.

Thank you for choosing SIP Caller as your trusted communication partner. Stay tuned for more updates as we continue to innovate and enhance our services to better serve you.