Did you think our predictive dialer couldn't get any better? Guess what? It just did!
We're excited to announce a significant enhancement to SIP Caller's predictive dialer: the ability to monitor multiple queues in real time within a single campaign. This upgrade offers greater flexibility and efficiency in managing your outbound calling strategies.
Previously, SIP Caller's predictive dialer was limited to monitoring one queue per campaign. Now, with the latest update, you can assign different queues to individual contacts within the same campaign. This means you can tailor your call routing more precisely, ensuring each call reaches the most appropriate destination based on real-time queue availability.
In addition to supporting multiple queues, we've upgraded our reporting capabilities to provide more detailed insights:
These reporting enhancements, combined with the new multiple queue monitoring feature, empower you to manage your campaigns with greater precision and effectiveness.
We invite you to explore these updates and experience the improved capabilities of SIP Caller's predictive dialer. As always, our support team is here to assist you with any questions or guidance you may need.
Thank you for choosing SIP Caller as your trusted communication partner. Stay tuned for more updates as we continue to innovate and enhance our services to better serve you.
Black lists and contact lists can now be fully managed through the SIP Caller REST API. You can create, edit, and delete lists, and add or remove their numbers and variable values, directly from your own systems. A new endpoint also loads every number from a contact list into a campaign with a single request. Keep opt-outs in sync with your CRM, refresh contact lists on a schedule, and provision new accounts end-to-end without a single manual step in the console.
This release brings three meaningful improvements to SIP Caller. The list of campaigns in the Dashboard, Campaigns menu, and Reports menu now shows a detailed status icon explaining exactly why an active campaign isn't making calls. Campaigns can now also be assigned a Priority (High, Normal, or Low), so your most important campaigns get access to calling capacity first. And thanks to internal architectural improvements, campaigns now start making calls within 5 seconds of activation, down from up to 30 seconds previously.
OpenAI and Grok are now available as AI Providers in SIP Caller, joining our existing support for Microsoft Azure AI and Google Gemini AI. Both new providers can power AI Conversational Agents and AI-Based Voicemail Detection across your outbound campaigns. With four AI providers to choose from, you can align SIP Caller with the AI provider agreements your company already relies on elsewhere, or simply pick the best option available on the market for your use case.
