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SIP Caller Now Supports Webhooks: Expanding Integration and Automation Possibilities

We’re excited to announce that SIP Caller now supports webhooks, unlocking a powerful new way to integrate with external systems and automate workflows. With this feature, SIP Caller can automatically notify external systems about important events related to campaigns and calls, offering endless integration possibilities.

What are Webhooks?

Webhooks allow real-time communication between systems. Instead of polling for updates, webhooks send notifications to external systems as events happen. For SIP Caller, this means you can now receive immediate updates when:

  • A campaign is activated, paused, resumed, canceled or finished
  • A call ends, providing all the details of the call

Key Benefits

  • Seamless Integration: Webhooks enable SIP Caller to connect with CRMs, ticketing systems, and other external platforms. You can use these events to trigger actions such as updating a lead's status, generating reports, or sending alerts to a team.
  • Task Automation: Automatically trigger workflows based on call outcomes, campaign events, or other key milestones. For example, if a call is completed successfully, you can update customer records or notify the sales team in real-time.
  • Enhanced Reporting: Automatically send campaign and call data to your reporting tools, giving you immediate insights into your dialer’s performance without the need for manual intervention.

Getting Started with Webhooks

Setting up webhooks in SIP Caller is simple:

  • First, you can create it from Settings > Webhooks.
  • You can define a name, the URL where SIP Caller should post the data, and which events you want to be notified about.
  • SIP Caller will send structured data, making it easy to integrate into your existing workflows.

Here’s a quick example of a webhook payload for a call event:

{

   "id":"01928322-860c-77f9-9c3b-7f8abe3b6afd",

   "object":"event",

   "apiVersion":1,

   "createdAt":"2024-10-12T23:48:50.824",

   "type":"CallEnded",

   "data":{

      "customer":{

         "id":"0192830c-58a0-7be2-8e3d-dc8997d0a631",

         "name":"SIP Caller (Demo account)"

      },

      "campaign":{

         "id":"0192831a-fbbe-735f-b385-a3252781817d",

         "name":"Campaign 1",

         "varNames":[

            "Customer Name",

            "Due Balance"

         ]

      },

      "callDetails":{

         "callId":"01928322-32a3-7000-bf0d-bf1af7eda4c5",

         "number":"18035551004",

         "varValues":[

            "Stefan Robertson",

            "$99.00 "

         ],

         "attempt":1,

         "phoneSystem":{

            "id":"01928310-2d96-7a70-bdfc-4bcd24c22c95",

            "name":"My Phone System",

            "extension":{

               "id":"07bcd1de-1e5d-47b5-99bf-b846c7a12f09",

               "name":"SIP Caller Extension"

            }

         },

         "timeZoneId":"America/Argentina/Buenos_Aires",

         "startedAt":"2024-10-12T23:48:29.479",

         "ringResult":"Answer",

         "sipResponse":{

            "code":200,

            "descrip":"OK"

         },

         "answeredAt":"2024-10-12T23:48:33.735",

         "answerType":"Human",

         "callflow":{

            "id":"01928316-cfd7-75c7-bb6d-9128e205c53f",

            "name":"Survey"

         },

         "endedAt":"2024-10-12T23:48:50.819",

         "endType":"CallflowComplete",

         "lastAction":{

            "id":"535248e9-c9a2-4a15-8c1c-9d175f82ac21",

            "type":"TextPrompt"

         },

         "duration":{

            "setup":"00:00:04.256",

            "established":"00:00:17.084",

            "total":"00:00:21.34"

         },

         "gatheredData":"Question1=4|Question2=1",

         "outcome":"Success",

         "retryAt":null

      }

   }

}

For more information about the details of the different webhooks, please refer to our documentation.

Whether you’re automating lead management, updating dashboards, or triggering complex workflows, SIP Caller’s webhook support opens a new realm of possibilities.



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