We're excited to announce two new additions to the SIP Caller REST API that give you deeper insight into your campaigns and help improve your automation and reporting workflows.
You can now retrieve detailed call data for any campaign using a new REST API method. This includes:
This API is ideal for integrating SIP Caller data into your own dashboards or for triggering automated processes based on call results.
This method allows you to track the status of each number in the context of a campaign. Each number will have one of the following statuses:
NotContacted: The number has not been dialed yet.Contacting: SIP Caller is currently attempting to call the number.Blacklisted: The number is on the blacklist and won't be contacted.Success: The call was successfully completed.RetryPending: The number is scheduled for a retry.Failure: All call attempts have failed.Deleted: The number was removed from the campaign.This is especially useful for managing retries, analyzing deliverability, or syncing campaign status with your own CRM or backend systems.
For full details, including endpoints and request parameters, check out our API documentation.
These updates are part of our ongoing effort to provide more flexibility and transparency to our users. If you have questions or feedback, feel free to reach out—we're always listening.
Stay tuned for more improvements coming soon!
Black lists and contact lists can now be fully managed through the SIP Caller REST API. You can create, edit, and delete lists, and add or remove their numbers and variable values, directly from your own systems. A new endpoint also loads every number from a contact list into a campaign with a single request. Keep opt-outs in sync with your CRM, refresh contact lists on a schedule, and provision new accounts end-to-end without a single manual step in the console.
This release brings three meaningful improvements to SIP Caller. The list of campaigns in the Dashboard, Campaigns menu, and Reports menu now shows a detailed status icon explaining exactly why an active campaign isn't making calls. Campaigns can now also be assigned a Priority (High, Normal, or Low), so your most important campaigns get access to calling capacity first. And thanks to internal architectural improvements, campaigns now start making calls within 5 seconds of activation, down from up to 30 seconds previously.
OpenAI and Grok are now available as AI Providers in SIP Caller, joining our existing support for Microsoft Azure AI and Google Gemini AI. Both new providers can power AI Conversational Agents and AI-Based Voicemail Detection across your outbound campaigns. With four AI providers to choose from, you can align SIP Caller with the AI provider agreements your company already relies on elsewhere, or simply pick the best option available on the market for your use case.