We’re excited to announce that SIP Caller has deployed new cloud-based servers in São Paulo, Brazil! This strategic expansion reflects our commitment to serving the rapidly growing number of partners and customers across Latin America.
As the demand for our predictive dialer solution continues to grow, particularly in Latin America, we understand the importance of delivering reliable, high-speed services. The new servers in São Paulo will significantly reduce latency for campaigns run from this region, ensuring faster, more efficient communication and improved performance.
Our customers and partners across Brazil, Argentina, Chile, Uruguay, Paraguay, Bolivia, Perú, Ecuador, Colombia, and beyond will now experience smoother and quicker operations, thanks to this localized infrastructure. This deployment underscores our dedication to providing the best possible experience, no matter where our users are located.
If you’re running campaigns in Latin America, expect to see improved call connection times and more reliable results. These new servers will help reduce delays, allowing your teams to operate even more efficiently.
We’re thrilled to support our growing community in Latin America and can’t wait to see how this upgrade will help accelerate your success!
Black lists and contact lists can now be fully managed through the SIP Caller REST API. You can create, edit, and delete lists, and add or remove their numbers and variable values, directly from your own systems. A new endpoint also loads every number from a contact list into a campaign with a single request. Keep opt-outs in sync with your CRM, refresh contact lists on a schedule, and provision new accounts end-to-end without a single manual step in the console.
This release brings three meaningful improvements to SIP Caller. The list of campaigns in the Dashboard, Campaigns menu, and Reports menu now shows a detailed status icon explaining exactly why an active campaign isn't making calls. Campaigns can now also be assigned a Priority (High, Normal, or Low), so your most important campaigns get access to calling capacity first. And thanks to internal architectural improvements, campaigns now start making calls within 5 seconds of activation, down from up to 30 seconds previously.
OpenAI and Grok are now available as AI Providers in SIP Caller, joining our existing support for Microsoft Azure AI and Google Gemini AI. Both new providers can power AI Conversational Agents and AI-Based Voicemail Detection across your outbound campaigns. With four AI providers to choose from, you can align SIP Caller with the AI provider agreements your company already relies on elsewhere, or simply pick the best option available on the market for your use case.
