We’re excited to announce the deployment of a new SIP Caller server in Sydney, Australia! This expansion enhances our global infrastructure, reducing latency and improving call quality for customers in Australia and surrounding regions.
With this new server, SIP Caller users in Australia, New Zealand, and the Pacific region will experience:
✅ Lower latency – Faster call setup and reduced delays.
✅ Improved call quality – A more stable and reliable connection.
✅ Optimized performance – Enhanced experience for outbound campaigns and predictive dialing.
This deployment is part of our ongoing commitment to providing a high-performance cloud-based dialer experience worldwide. By bringing our infrastructure closer to our users, we ensure faster, more reliable, and efficient dialing for businesses of all sizes.
We’re excited about this milestone and look forward to supporting even more customers in the region! 🚀
👉 Ready to take advantage of SIP Caller in Australia? Start your campaign today!
Black lists and contact lists can now be fully managed through the SIP Caller REST API. You can create, edit, and delete lists, and add or remove their numbers and variable values, directly from your own systems. A new endpoint also loads every number from a contact list into a campaign with a single request. Keep opt-outs in sync with your CRM, refresh contact lists on a schedule, and provision new accounts end-to-end without a single manual step in the console.
This release brings three meaningful improvements to SIP Caller. The list of campaigns in the Dashboard, Campaigns menu, and Reports menu now shows a detailed status icon explaining exactly why an active campaign isn't making calls. Campaigns can now also be assigned a Priority (High, Normal, or Low), so your most important campaigns get access to calling capacity first. And thanks to internal architectural improvements, campaigns now start making calls within 5 seconds of activation, down from up to 30 seconds previously.
OpenAI and Grok are now available as AI Providers in SIP Caller, joining our existing support for Microsoft Azure AI and Google Gemini AI. Both new providers can power AI Conversational Agents and AI-Based Voicemail Detection across your outbound campaigns. With four AI providers to choose from, you can align SIP Caller with the AI provider agreements your company already relies on elsewhere, or simply pick the best option available on the market for your use case.
