We’re excited to announce the launch of a new dialer mode in SIP Caller: Progressive Dialer. With this addition, SIP Caller now offers three distinct dialer modes, each designed for specific use cases and customer interaction strategies: Power Dialer, Predictive Dialer, and Progressive Dialer. In this post, we’ll briefly explain each mode, their typical use cases, and how they differ from one another. To make things clearer, we’ve included visual diagrams for each mode.

🔁 Dialer Mode Overview

📞 Power Dialer – Calls at a Steady Pace

The Power Dialer is ideal for scenarios where you want to place calls at a fixed pace, whether it's for automated interactions, voice surveys, or broadcast messages. There is no dynamic pacing—calls are dialed one by one or in parallel, regardless of agent availability.

Use Cases:

• Automated surveys
• Appointment reminders
• Voice broadcasting

Key Characteristics:

• Steady, controlled call pacing
• Works without agents
• No real-time queue monitoring

Diagram:

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⚡ Predictive Dialer – Maximum Agent Productivity

The Predictive Dialer optimizes efficiency by adjusting the dialing rate based on the number of available agents and historical answer patterns. Calls are placed in advance so that when a customer answers, an agent is already available.

Use Cases:

• Sales teams
• Collections departments
• Large-scale outbound campaigns

Key Characteristics:

• Maximizes agent talk time
• May occasionally queue calls if no agent is available
• Advanced pacing algorithms

Diagram:

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🧑‍💼 Progressive Dialer (NEW!) – Best for Customer Experience

The newly introduced Progressive Dialer prioritizes customer experience by ensuring an agent is already on the line before the call is placed. This eliminates the delay between call answer and agent connection, offering a more natural conversation flow.

Use Cases:

• High-touch customer service
• Warm sales calls
• Sensitive communications

Key Characteristics:

• Agent is connected first, then the customer is dialed
• No answering machine detection (agent hears the whole call)
• Lower risk of call drops and abandoned calls

Diagram:

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📊 When to Use Each Dialer

Dialer Mode	Best For	Agent Required	Answering Machine Detection
Power	Surveys, reminders, announcements	❌ No	✅ Yes
Predictive	Sales, collections, productivity	✅ Yes	✅ Yes
Progressive	Service, warm calls, natural flow	✅ Yes	❌ No

Each dialer mode in SIP Caller serves a different strategy. With the addition of Progressive Dialer, our platform continues to evolve to support more personalized and effective outbound communications.

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🛠️ How to Enable Progressive Dialer in SIP Caller

Setting up a campaign in Progressive Dialer mode is easy:

1. Open the SIP Caller console and go to Campaigns.
2. Click Create or edit an existing one.
3. Under Dialer Mode, select Progressive.
4. Complete your campaign settings and launch!

Want step-by-step instructions? Check the documentation.

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With the addition of the new Progressive Dialer, SIP Caller now gives you even more control over how you reach your customers. Whether you need high-volume agent campaigns or premium one-on-one conversations, there's a dialer mode that fits your strategy.

Have questions? Contact our team or leave us feedback—we’d love to hear how you’re using SIP Caller.