Campaigns

A Campaign contains the definition of the calls to make, and how to interact with your contacts. It consists basically of:

• The details of the Phone System & Extension to use.
• The dates and times in which calls should be made.
• The Call Flows or AI Agents that must be used to interact with the users.
• The numbers to call.

You can configure a campaign as:

• Static: the numbers to call are defined during setup, and can’t be changed once the campaign starts.
• Dynamic: numbers to call can be added or removed while the campaign is running.

When a call is answered, we use real time speech analysis to identify the answering endpoint. This way, we can run a different Call Flow when the call is answered by a human or an answering machine. You can also decide if the call should be retried when an answering machine answers the call, or not. Using this intelligence, you can send to your agents only calls connected to a human, or leave a voicemail message when appropriate.