Call Ended
Event type:
CallEndedSent every time a call made by a campaign ends, whatever its result. The payload contains the call details: the number called and its variable values, the ring and answer results, durations, the results of the interactions with the recipient (such as DTMF inputs or AI agent goals), transfer details, and the final outcome of the call, including when it will be retried.
This is the event to use to update your own systems, such as a CRM, with the result of every call.
Possible values
Possible values for the enums used in the payload:
Ring result
AnswerBusyNoAnswerCallErrorAnswer type
HumanMachineVoicemailMessageUnknownEnd type
HangUpCallflowCompleteExecutionErrorLast action type
TransferCallTextPromptWavPromptDtmfInputDropCallTransfer result
ConnectedNotConnectedTranscription speaker (A: AI agent, B: contact)
ABAI agent type
AiAgentAmdAgentOutcome
SuccessFailureWithNoRetryLeftFailureWithRetryPendingNotes
"transcription" is only set when the call used an AI agent with transcriptions enabled; otherwise it is null. It has one entry per message, in order: "at" is when the message started, in milliseconds since the start of the call; "by" is who said it, A for the AI agent or B for the contact; and "text" is what was said.
"aiModelsUsage" is only set when the call used an AI provider (an AI conversational agent or an AI voicemail detector); otherwise it is null. Its "transcriptionModel" is null when transcriptions were off for the call, or when the AI provider has no separate transcription model.
"mcpServersUsage" is only set when the AI agent invoked at least one MCP Server tool during the call; otherwise it is null. It has one entry per MCP Server, with the number of successful and failed invocations of each of its tools.
CallEnded payload (v2) · Power and Predictive campaigns
{
"id": "01928322-860c-77f9-9c3b-7f8abe3b6afd",
"object": "event",
"apiVersion": 2,
"createdAt": "2024-10-12T23:48:50.824",
"type": "CallEnded",
"data": {
"customer": {
"id": "0192830c-58a0-7be2-8e3d-dc8997d0a631",
"name": "SIP Caller (Demo account)"
},
"campaign": {
"id": "0192831a-fbbe-735f-b385-a3252781817d",
"name": "Campaign 1",
"varNames": [
"Customer Name",
"Due Balance"
]
},
"callDetails": {
"callId": "01928322-32a3-7000-bf0d-bf1af7eda4c5",
"numberId": 1048165,
"prefix": "",
"number": "18035551004",
"calledNumber": "18035551004",
"varValues": [
"Stefan Robertson",
"$99.00 "
],
"attempt": 1,
"addedAt": "2024-10-12T10:05:23.452",
"phoneSystem": {
"id": "01928310-2d96-7a70-bdfc-4bcd24c22c95",
"name": "My Phone System",
"extension": {
"id": "07bcd1de-1e5d-47b5-99bf-b846c7a12f09",
"name": "SIP Caller Extension"
}
},
"queueId": "800",
"agentId": "101",
"timeZoneId": "America/Argentina/Buenos_Aires",
"startedAt": "2024-10-12T23:48:29.479",
"ringResult": "Answer",
"sipResponse": {
"code": 200,
"descrip": "OK"
},
"answeredAt": "2024-10-12T23:48:33.735",
"answerType": "Human",
"answerMessage": null,
"voicemailLeft": false,
"callflow": {
"id": "01928316-cfd7-75c7-bb6d-9128e205c53f",
"name": "Survey"
},
"endedAt": "2024-10-12T23:48:50.819",
"endType": "CallflowComplete",
"lastAction": {
"id": "535248e9-c9a2-4a15-8c1c-9d175f82ac21",
"type": "TextPrompt"
},
"duration": {
"setup": "00:00:04.256",
"connected": "00:00:17.084",
"total": "00:00:21.34"
},
"interactionResults": [
{
"id": "a6d5b2e5-6b3f-49d8-aaa3-bc7b4c693f05",
"type": "DtmfInput",
"label": "Question 1",
"value": "1"
},
{
"id": "af5fd8d6-2ed4-4546-bb50-1b4214b71f7a",
"type": "DtmfInput",
"label": "Question 2",
"value": "2"
}
],
"transcription": [
{
"at": 4512,
"by": "A",
"text": "Hello, am I speaking with Stefan Robertson?"
},
{
"at": 7983,
"by": "B",
"text": "Yes, speaking."
}
],
"aiModelsUsage": {
"agentType": "AiAgent",
"aiProvider": {
"id": "01a0b12c-58ef-754e-82a6-56e0b7d009e4",
"name": "OpenAI Provider"
},
"liveAudioModel": {
"tokens": {
"input": {
"text": 50854,
"audio": 2408
},
"output": {
"text": 193,
"audio": 521
},
"reasoning": 0,
"cachedInput": {
"text": 38912,
"audio": 1280
}
},
"modelId": "gpt-realtime",
"seconds": 47.217
},
"transcriptionModel": {
"tokens": {
"input": 1206,
"output": 87
},
"modelId": "gpt-4o-mini-transcribe",
"seconds": 31.842
}
},
"mcpServersUsage": [
{
"tools": [
{
"name": "search_crm_objects",
"failed": 0,
"succeeded": 2
},
{
"name": "update_crm_object",
"failed": 1,
"succeeded": 1
}
],
"mcpServerId": "01a0cee1-f1c1-7eda-b64e-8642ea47031a",
"mcpServerName": "Hubspot"
}
],
"outcome": "Success",
"retryAt": null
}
}
}CallEnded payload (v2) · Progressive campaigns
{
"id": "01928322-860c-77f9-9c3b-7f8abe3b6afd",
"object": "event",
"apiVersion": 2,
"createdAt": "2024-10-12T23:48:50.824",
"type": "CallEnded",
"data": {
"customer": {
"id": "0192830c-58a0-7be2-8e3d-dc8997d0a631",
"name": "SIP Caller (Demo account)"
},
"campaign": {
"id": "0192831a-fbbe-735f-b385-a3252781817d",
"name": "Campaign 1",
"varNames": [
"Customer Name",
"Due Balance"
]
},
"callDetails": {
"callId": "01928322-32a3-7000-bf0d-bf1af7eda4c5",
"numberId": 1048165,
"prefix": "",
"number": "18035551004",
"calledNumber": "18035551004",
"varValues": [
"Stefan Robertson",
"$99.00 "
],
"attempt": 1,
"addedAt": "2024-10-12T10:05:23.452",
"phoneSystem": {
"id": "01928310-2d96-7a70-bdfc-4bcd24c22c95",
"name": "My Phone System",
"extension": {
"id": "07bcd1de-1e5d-47b5-99bf-b846c7a12f09",
"name": "SIP Caller Extension"
}
},
"queueId": "800",
"agentId": "101",
"timeZoneId": "America/Argentina/Buenos_Aires",
"startedAt": "2024-10-12T23:48:29.479",
"ringResult": "Answer",
"sipResponse": {
"code": 200,
"descrip": "OK"
},
"answeredAt": "2024-10-12T23:48:33.735",
"answerType": "Human",
"answerMessage": null,
"voicemailLeft": false,
"callflow": {
"id": "01928316-cfd7-75c7-bb6d-9128e205c53f",
"name": "Survey"
},
"endedAt": "2024-10-12T23:48:50.819",
"endType": "CallflowComplete",
"lastAction": {
"id": "535248e9-c9a2-4a15-8c1c-9d175f82ac21",
"type": "TextPrompt"
},
"duration": {
"setup": "00:00:04.256",
"connected": "00:00:17.084",
"total": "00:00:21.34"
},
"interactionResults": [
{
"id": "a6d5b2e5-6b3f-49d8-aaa3-bc7b4c693f05",
"type": "DtmfInput",
"label": "Question 1",
"value": "1"
},
{
"id": "af5fd8d6-2ed4-4546-bb50-1b4214b71f7a",
"type": "DtmfInput",
"label": "Question 2",
"value": "2"
}
],
"transfer": {
"duration": "00:00:51.877",
"result": "NotConnected",
"connectedAt": null
},
"agent": {
"releasedAt": "2025-09-17T21:00:25.94",
"duration": {
"setup": "00:00:58.716",
"connected": "00:00:00",
"total": "00:00:58.716"
}
},
"outcome": "Success",
"retryAt": null
}
}
}
