Transfer Call
Step 2 - Specify the transfer destination
Overview
This template allows creating a call flow that will transfer the call to the desired destination as soon as the contact picks up. You can use this to transfer calls to a queue, so your agents can interact with your customers.
Steps
Step 1 - Call Flow name
Enter a name for the call flow.
Step 2 - Specify the transfer destination
The Destination is the number to which the call must be transferred. You can specify a static number here, for example the extension number of a queue where all your agents are waiting for these calls, or you can also use variables, for example to transfer the call to the agent associated with a particular customer. Variables are specified in square brackets:
[AgentExtension]
You will be able to provide a value for each call when uploading the numbers for the campaign.
When using 3CX Phone System and the call is transferred to an agent while running a campaign in predictive dialer mode, SIP Caller can show custom text and a custom URL to the agent using the 3CX Web Client. The text and URL specified here can have static and dynamic parts, using variables.
