The Predictive Dialer mode in SIP Caller is designed to optimize the balance between agent productivity and customer experience. This mode intelligently places calls based on agent availability and campaign performance data, ensuring that when a customer answers, there is a high probability an agent is ready to speak.
In Predictive Dialer mode, SIP Caller continuously learns from the campaign’s past call outcomes to estimate the transfer rate — how many calls typically result in a live answer. Using this information, it calculates how many calls to place in each dialing cycle to keep agents as busy as possible without leaving customers waiting.
The Calling Intensity Level parameter lets you fine-tune this balance, prioritizing either agent efficiency or caller experience. Learn more in the Calling Intensity Level section.
🎯 Predictive Dialer = Smart call pacing that matches connected calls with available agents.
To use Predictive Dialer mode, you must install the SIP Caller Proxy on your PBX. This integration is required to receive real time information from the PBX about the status of the queues that will receive calls for a campaign.
We currently support:
✅ 3CX Phone System
✅ Asterisk-based systems, including:
🔧 Need help with installation? Visit the Phone System Configuration Guide for step-by-step instructions.
The SIP Caller Proxy handles:
Feature / Behavior | Power Dialer | Predictive Dialer |
---|---|---|
Dialing Strategy | Maximum speed, limited by plan and PBX extension | Intelligent pacing based on agent availability |
Agent Requirement | Not required | Required |
Ideal Use Cases | Surveys, voice broadcasts, automated messages | Calls where an agent is involved |
Requires PBX Integration | ❌ No installation needed | ✅ Requires SIP Caller Proxy installation on PBX |
Call Transfer to Agents | ❌ Call transfer not recommended | ✅ Automatic based on availability and prediction logic |
Use Predictive Dialer mode when your campaign involves:
If you're running automated campaigns without agents, consider using the Power Dialer Mode instead.
Need help setting up Predictive Dialer campaigns or installing the SIP Caller Proxy? Contact Support or visit the Campaign Setup Guide to learn more.