Overview

The AI Providers section lets you create one or more configurations for each AI engine, specifying the model to use, whether transcriptions are enabled, the response temperature, and other engine-specific settings. You can create as many configurations as you need; each one is later selectable as the provider for your AI Conversational Agents or for AI AMD.

SIP Caller currently supports the following engines:

• Azure
• Gemini
• Grok
• OpenAI

To access AI Providers, go to "Settings" > "AI Providers".

Not sure which one to pick? See our AI Providers Comparison for a breakdown of pricing, features, and the pros and cons of each provider.

Azure

Here you can configure the following fields:

• API Key: authenticates your requests to the Azure AI service. Refer to the Azure AI setup guide for instructions on how to obtain it.
• Endpoint: the URL of your Azure AI resource. Refer to the Azure AI setup guide for instructions on how to obtain it.
• Model: currently, SIP Caller only supports Voice Live Pro. The other tiers — Voice Live Basic and Voice Live Lite — do not properly support the function calling via tools that SIP Caller's AI agents require. Refer to Azure's Voice Live pricing page for pricing details.
• Enable Transcriptions: enable or disable call transcriptions for AI agents using this provider.
• Transcription Model: the model used to transcribe calls, available when transcriptions are enabled.
• Playback Speed: controls how fast the AI agent speaks. Adjust this to make the voice sound more natural for your use case.

Gemini

Here you can configure the following fields:

• API Key: authenticates your requests to the Gemini AI service. Refer to the Gemini AI setup guide for instructions on how to obtain it.
• Model: the Gemini model to use for AI agents.
• Enable Transcriptions: enable or disable call transcriptions for AI agents using this provider.

Grok

Here you can configure the following fields:

• API Key: authenticates your requests to the Grok service. Refer to the Grok setup guide for instructions on how to obtain it.
• Model: the Grok model to use for AI agents.
• Enable Transcriptions: enable or disable call transcriptions for AI agents using this provider.
• Transcription Model: the model used to transcribe calls, available when transcriptions are enabled.
• Playback Speed: controls how fast the AI agent speaks. Adjust this to make the voice sound more natural for your use case.

OpenAI

Here you can configure the following fields:

• API Key: authenticates your requests to the OpenAI service. Refer to the OpenAI setup guide for instructions on how to obtain it.
• Model: the OpenAI Realtime model to use for AI agents.
• Enable Transcriptions: enable or disable call transcriptions for AI agents using this provider.
• Transcription Model: the model used to transcribe calls, available when transcriptions are enabled.
• Playback Speed: controls how fast the AI agent speaks. Adjust this to make the voice sound more natural for your use case.